Frequently Asked Questions About Our Limo & Car Service

Have questions about booking a luxury limo or black car service in Washington DC, Maryland, or Virginia? We have answers. Below you will find the most common questions our clients ask about our services, fleet, pricing, and policies at HSB Sedan Service. If you do not see your question here, feel free to contact us directly — our team is available to help.

Booking & Reservations

How do I book a ride with HSB Sedan Service?

You can book online through our website at highstatuslimo.com, call us directly, or send us an email. Our online booking system is available 24/7. For special events like weddings or corporate travel, we recommend calling to discuss your specific requirements with our team.

How far in advance should I book?

We recommend booking at least 24-48 hours in advance for standard airport transfers and point-to-point service. For weddings, proms, corporate events, and special occasions, we recommend booking 2-4 weeks ahead to ensure vehicle availability. We do accommodate same-day and last-minute bookings when our schedule permits.

Can I book a car by the hour?

Yes, we offer flexible hourly chauffeur service, also called “As Directed” service. This is ideal for business meetings, city tours, multi-stop errands, shopping trips, or any occasion where you need a car and driver available throughout the day. Minimum hourly booking requirements may apply depending on the vehicle type.

Can I make changes to my reservation after booking?

Absolutely. You can modify your reservation details including pickup time, location, or vehicle type by contacting our team at least 2 hours before your scheduled pickup. Changes are subject to vehicle availability. For major changes to wedding or event bookings, please contact us as early as possible.

Do you offer corporate accounts?

Yes, we offer corporate accounts with streamlined billing, dedicated account management, and priority booking. Corporate clients receive monthly invoicing, can set up multiple authorized bookers, and benefit from volume-based pricing. Contact us to set up your corporate account.

Pricing & Payment

How much does a limo service cost in Washington DC?

Pricing varies based on vehicle type, distance, duration, and time of day. Sedan airport transfers start at competitive rates, while stretch limousines and premium SUVs are priced higher. We provide transparent, all-inclusive quotes with no hidden fees. Contact us with your trip details for a personalized quote.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and corporate billing for approved accounts. Payment is processed securely through our booking system. For corporate clients, we offer monthly invoicing with NET-30 terms.

Is tipping included in the price?

Gratuity is not included in our quoted prices. While tipping is not required, it is always appreciated by our chauffeurs. A standard gratuity of 15-20% is customary in the luxury transportation industry. You can add a tip at the time of payment or provide it directly to your chauffeur.

Are there any hidden fees?

No. We believe in straightforward, transparent pricing. Your quoted rate includes the vehicle, chauffeur, fuel, tolls, and standard wait time. Any applicable fees such as airport pickup fees, late-night surcharges, or extended wait times are clearly communicated before you confirm your booking.

Fleet & Vehicles

What types of vehicles are in your fleet?

Our fleet includes luxury sedans (Mercedes-Benz S-Class, BMW 7 Series), premium SUVs (Cadillac Escalade, Chevrolet Suburban), stretch limousines, and executive Sprinter vans for larger groups. All vehicles are late-model, meticulously maintained, and thoroughly cleaned and sanitized before every trip.

Are your vehicles clean and sanitized?

Yes. Every vehicle undergoes thorough cleaning and sanitization before and after every trip. We maintain the highest standards of cleanliness including interior detailing, surface disinfection, and air quality maintenance. Your comfort and health are always our priority.

Can I request a specific vehicle?

Yes, you can request a specific vehicle type when booking. We will do our best to accommodate your preference based on availability. For guaranteed vehicle selection, especially for weddings and special events, we recommend booking well in advance.

Service Areas & Airports

What areas does HSB Sedan Service serve?

We serve the entire Washington DC metropolitan area including all of Washington DC, Northern Virginia (Arlington, Alexandria, Fairfax, Tysons Corner, Reston, Loudoun County), Maryland (Bethesda, Rockville, Silver Spring, Annapolis, Baltimore, Prince George’s County, Montgomery County), and the New York metropolitan area. We also offer long-distance transfers between major cities.

Which airports do you serve?

We provide airport transfer service to and from all major airports in the region: Ronald Reagan Washington National Airport (DCA), Washington Dulles International Airport (IAD), Baltimore/Washington International Airport (BWI), and New York area airports including JFK, LaGuardia (LGA), and Newark Liberty (EWR). All airport pickups include complimentary flight tracking.

Do you track my flight for airport pickups?

Yes. For all airport pickup services, we monitor your flight status in real-time. If your flight is delayed or arrives early, we automatically adjust your pickup time at no additional charge. Your chauffeur will be waiting for you when you land, regardless of schedule changes.

Do you offer long-distance or intercity transfers?

Yes. We provide long-distance car service between Washington DC and cities including New York City, Philadelphia, Baltimore, Richmond, and beyond. Long-distance transfers are available with luxury sedans and SUVs, and pricing is provided as a flat rate for your convenience.

Policies

What is your cancellation policy?

We offer a 24-hour cancellation policy with a full 100% refund. Cancellations made less than 24 hours before the scheduled pickup time may be subject to a cancellation fee. For large events and weddings, specific cancellation terms will be outlined in your booking agreement.

Are your chauffeurs professional and licensed?

Absolutely. All of our chauffeurs are professionally trained, commercially licensed, background-checked, and drug-tested. They are experienced in navigating the Washington DC metropolitan area and are dressed in professional attire for every service. They provide discreet, courteous, and reliable service.

What happens if my chauffeur is late?

Punctuality is one of our core commitments. Our chauffeurs typically arrive 10-15 minutes before the scheduled pickup time. In the rare event of an unexpected delay, our dispatch team will contact you immediately with an updated ETA and, if necessary, arrange an alternative vehicle to ensure you reach your destination on time.

Is smoking or alcohol allowed in the vehicles?

Smoking is strictly prohibited in all of our vehicles. Alcohol consumption is permitted for passengers of legal drinking age in non-prom services. For prom transportation, we maintain a strict zero-tolerance policy for alcohol and illegal substances. Champagne and beverage setups are available for wedding and special event services upon request.

Still Have Questions?

We are here to help. Contact HSB Sedan Service by phone or email, or use our online booking form. Our team is available to answer any questions and help you plan your perfect transportation experience in the Washington DC area.